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Customer Reviews

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C
Chris
Best customer service hands down

I had done research online about a lot of different switches and finally came across these that seemed to have the sound profile I wanted. One thing I noticed was that in all the videos I saw, they were spring swapped for a different brand. I was a bit nervous about doing this myself as I had never tried it before. I noticed on the Lume keebs site that they had a service for spring swaps but it was only there internal options. I sent a message just to see if it was possible to swap in springs from another vendor. I was met with a very quick and thoughtful reply. They offered to have me send the springs to them and they would handle it for me. From start to finish, they were incredibly helpful and professional. They gave me updates on when the springs arrived and updates on the turnaround time to expect. When they finally got here they sent me the remainder of the unused springs, and they sound absolutely phenomenal. I could not have asked for a better experience or outcome. I will be a return customer.

FAQs

How long will it take for my order to arrive?

Estimated shipping times are provided on each product page and at checkout. Factors such as your location, chosen shipping method, and selected service will impact delivery times. Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery status. If you have specific delivery time requirements or need assistance with your order, please don't hesitate to contact our customer support team. For more information, please refer to our Shipping Policy for more information.

Where are you located?

We are located in the Bay Area, California, USA.

What is your return policy?

We want you to be completely satisfied with your purchase from us. If you are not satisfied with your order for any reason, you may return it within 7 days of receipt for a refund or exchange, subject to our Return Policy.

Do you offer international shipping?

Yes, we ship internationally to many countries worldwide. Shipping options and rates may vary depending on your location. Please refer to our Shipping Policy for more information.

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