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Customer Reviews

Based on 3 reviews
67%
(2)
33%
(1)
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D
Daniel

Amazing! Lubed properly and everything. Also, all of the key switches were functional, minimally bent pins if ever, and no faulty mechanisms. They even gave me a sample Gateron keyswitch with my order.
Customer service also extremely responsive. Definitely buying from them again!

M
Michael
Great customer service and fast shipping

At first ordered a wrong set of switches, reached out to Lumekeebs and they quickly helped me exchange. Received my switches in less than 1 week. Will definitely come back!

A
Ashley

Hand lubed orders will ship in nearly 3 weeks, not 3-7 days like it says on the website. 1/4 of the switches had a bent pin and almost half of them were not fully snapped closed in the top right corner which prevented them from fitting in the plate until I closed them myself. Those things were easily fixable though. Two of the switches were broken and would not register a key press no matter what I did. They sound great in the board!

Dear Ashley,

Thank you for taking the time to share your review. We sincerely apologize for any inconvenience this may have caused you. Your satisfaction is our top priority, and we are fully committed to resolving any issues you have encountered.

While our standard shipping time for hand-lubed orders is typically within 3-7 business days, during high volume, delays may occur. We apologize for any inconvenience this delay may have caused you. We are actively updating our website to reflect estimated delivery times on the product page. This way, in the future, you'll have a clear understanding of when to expect your order to arrive, allowing for better planning on your end.

We have taken your concerns regarding pin bending and incomplete closure seriously and have addressed them with our lubing team and quality control team to prevent such issues from recurring in the future.

Regarding the two broken switches, we've contacted you via email to a resolution. Thank you!

LumeKeebs

FAQs

How long will it take for my order to arrive?

Estimated shipping times are provided on each product page and at checkout. Factors such as your location, chosen shipping method, and selected service will impact delivery times. Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery status. If you have specific delivery time requirements or need assistance with your order, please don't hesitate to contact our customer support team. For more information, please refer to our Shipping Policy for more information.

Where are you located?

We are located in the Bay Area, California, USA.

What is your return policy?

We want you to be completely satisfied with your purchase from us. If you are not satisfied with your order for any reason, you may return it within 7 days of receipt for a refund or exchange, subject to our Return Policy.

Do you offer international shipping?

Yes, we ship internationally to many countries worldwide. Shipping options and rates may vary depending on your location. Please refer to our Shipping Policy for more information.

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